Frequently Asked Questions
Your guide to shopping with Innova
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international orders can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Innova, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.